Privacy Policy
Last Updated: January 2026
Hauser OS Inc. ("Hauser," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and share your information when you use our website, platform, and services. By using our services, you agree to the terms of this Privacy Policy.
Hauser is a technology company providing buyer representation services through Avenida Real Estate Inc., a licensed California real estate brokerage (CA DRE #02247189). Both Hauser OS Inc. and Avenida Real Estate Inc. are wholly owned subsidiaries of Thoughtful Holdings Inc.
We may update this Privacy Policy from time to time. Updates will be effective immediately upon posting.
1. Information We Collect
Personal Information Name, email address, phone number, mailing address, and other details you provide when creating an account, booking a consultation, or engaging our services.
Transaction Information Details related to your home search, property preferences, offer history, and transaction records when you engage our buyer representation services.
Platform and Due Diligence Data When you use our platform, we collect and process information about properties you're evaluating—including disclosure documents, inspection reports, permit records, and other materials you upload or that we analyze on your behalf.
Device and Usage Information IP address, browser type, operating system, pages visited, and how you interact with our platform.
Payment Information Payment details processed through our third-party payment processors. We do not store complete payment card information on our servers.
2. How We Use Your Information
We use your information to:
Deliver buyer representation and due diligence services
Analyze property disclosures, inspections, and related documents
Generate property intelligence reports and recommendations
Communicate with you about your transaction
Process payments and manage your account
Improve our platform and methodology
Comply with legal and regulatory requirements
3. How We Share Your Information
We do not sell your personal information. Ever.
Any sharing of your information with third parties beyond what is necessary to provide our services is opt-in only and requires your explicit consent.
We may share information in the following circumstances:
Affiliated Entities. Hauser OS Inc. and Avenida Real Estate Inc. share information as necessary to provide services.
Service Providers. Payment processing, email delivery, document analysis, and platform hosting.
Transaction Parties. Escrow, title, lenders, and other parties involved in completing your purchase—only as necessary to close your transaction.
Legal Requirements. When required by law, legal process, or to protect rights and safety.
Business Transfers. In connection with a merger, acquisition, or sale of assets.
4. Your Rights
You may:
Access your personal data
Request corrections or deletion
Opt out of marketing communications
Request a portable copy of your information
Contact us at legal@hauserhq.com to exercise these rights.
5. California Privacy Rights (CCPA)
We do not sell your personal information. Ever.
California residents have additional rights:
Right to Know. Request the categories and specific pieces of personal information we've collected.
Right to Delete. Request deletion of personal information, subject to legal retention requirements.
Right to Opt-Out. We do not sell personal information. Any third-party sharing beyond service delivery requires your opt-in consent.
Right to Non-Discrimination. We will not discriminate against you for exercising your rights.
Contact ccpa@hauserhq.com to exercise these rights.
6. Data Retention
Active Clients. Duration of engagement plus required recordkeeping period.
Transaction Records. Minimum three years per California DRE regulations.
Platform Data. Property intelligence remains available through your owner dashboard after closing.
7. Security
We implement reasonable administrative, technical, and physical safeguards. Our platform uses encryption for data transmission and storage. No system guarantees absolute security.
8. Cookies and Tracking
We use cookies to enhance your experience and analyze usage. You can modify browser settings to reject cookies, which may limit functionality.
We do not use tracking for third-party advertising.
9. Third-Party Links
Our site may link to third-party websites. We are not responsible for their privacy practices.
10. Children's Privacy
Our services are for adults engaged in real estate transactions. We do not knowingly collect information from individuals under 18.
11. Contact Us
Hauser OS Inc. Email: legal@hauserhq.com
For real estate licensing inquiries: Avenida Real Estate Inc. CA DRE #02247189