Privacy Policy

We collect information that you provide directly to us, information we collect automatically when you use the Services, and information from third-party sources, as described below.

Information You Provide to Us
We may collect the following types of information when you register for our Services, use our platform, or otherwise communicate with us:

- Account Information: When you register for an account, we collect your name, email address, phone number, and other contact details.
- Property Information: Information about your home, including address, property details, home inspection reports, seller disclosures, and other documents related to your property.
- Communications: When you communicate with us or other users through our platform, we collect the content of your communications.
- Subscription Information: If you purchase a subscription, we collect billing details and payment information as necessary to process your payment.
- Survey Responses: Information you provide when you participate in surveys or provide feedback.
- AI Interactions: Data from your interactions with our AI-powered features, including queries, responses, and feedback.

Information We Collect Automatically
When you use our Services, we automatically collect certain information, including:
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- Usage Information: Details about how you use our Services, including features you access, actions you take, and time spent on the platform.
- Device Information: Information about the device you use to access our Services, including hardware model, operating system, unique device identifiers, and mobile network information.
- Log Data: Server logs, including your IP address, browser type, browser language, pages viewed, date and time of access, and referring website.
- Location Information: General location information derived from your IP address or more precise location if you authorize your device to provide it.
- Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing activities and to improve your experience on our platform. For more information about how we use cookies, please see the "Cookies and Other Tracking Technologies" section below.

Information from Third-Party Sources
We may receive information about you from other sources, including:
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- Public Records: Information about your property from publicly available sources.
- Business Partners: Information shared by our business partners, such as real estate data providers or service professionals.
- Social Media Platforms: If you choose to link your social media accounts to our Services, we may receive information from those platforms in accordance with their privacy policies and your settings.

We use the information we collect to:

- Provide, maintain, and improve our Services, including personalizing your experience and developing new features.
- Process transactions and manage your account.
- Generate personalized property assessments and recommendations based on your property information and preferences.
- Connect you with qualified service professionals when you request assistance.
- Send you transactional messages, such as responses to your inquiries, confirmation emails, and service updates.
- Send you marketing communications about new features, promotions, or other offerings that may be of interest to you, subject to your communication preferences.
- Monitor and analyze trends, usage, and activities in connection with our Services to improve user experience.
- Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect our rights and property.
- Personalize the content and advertisements you see on our platform based on your preferences and interactions.
- Comply with legal obligations and enforce our Terms of Use.
- Train and improve our artificial intelligence systems to enhance the Services we provide to you.

We may share your personal information in the following circumstances:

Service Providers
We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as data storage, maintenance services, database management, web analytics, payment processing, and marketing.

Business Transactions
If we or our subsidiaries are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of that transaction.

Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Protection of Rights
We may disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

With Your Consent
We may share your information with third parties when you consent to such sharing. For example, if you opt-in to receive offers from our partners, we will facilitate the communication of these offers through our platform.

Aggregated or De-identified Information
We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for research, marketing, analytics, and other purposes.

We will never sell your contact information to third parties. If you opt-in to receive offers from partners (such as home insurance companies), all communications and offers will be delivered through the Hauser platform (e.g. similar to the model used by services like Credit Karma).

We and our third-party service providers may use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing activities and to improve your experience on our platform.

Types of Cookies We Use

- Essential Cookies: Necessary for the functioning of our website and services.
- Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and analyze how visitors move around our website.
- Functionality Cookies: Enable our website to remember your preferences.
- Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

Your Choices Regarding Cookies
Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies. Please note that such action could affect the availability and functionality of our Services.

Do Not Track
Some browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activities tracked. Due to the lack of a common understanding of how to interpret these signals, our website does not currently respond to browser "Do Not Track" signals.

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, whether we can achieve those purposes through other means, and applicable legal requirements.

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at legal@hauserhq.com, and we will delete such information from our files.

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

Access and Correction
You may access, correct, or update the personal information you have provided to us by logging into your account or contacting us at legal@hauserhq.com.

Data Portability
In some regions, you have the right to receive a copy of the personal information we hold about you in a structured, machine-readable format and to transmit that information to another controller.

Deletion
You may request that we delete your personal information by contacting us at legal@hauserhq.com. We will comply with such requests unless we have a legal obligation to retain certain information.

Objection and Restriction
You may object to or request that we restrict the processing of your personal information under certain circumstances.

Marketing Communications
You can opt-out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails, adjusting your communication preferences in your account settings, or contacting us at legal@hauserhq.com.

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information. This section describes your CCPA/CPRA rights and explains how to exercise those rights.

Right to Know
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months, including:The categories of personal information we collected about youThe categories of sources for the personal informationOur business or commercial purpose for collecting that informationThe categories of third parties with whom we share that informationThe specific pieces of personal information we collected about you.

Right to Delete
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.

Right to Opt-Out of Sales
We do not sell your personal information as defined by the CCPA/CPRA. However, we do share certain information with third parties to provide our Services. You have the right to direct us to not share your personal information with these third parties.

Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA/CPRA rights. Unless permitted by the CCPA/CPRA, we will not:
- Deny you goods or services
- Charge you different prices or rates for goods or services
- Provide you a different level or quality of goods or services
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services

Exercising Your California Privacy Rights
To exercise the rights described above, please submit a verifiable consumer request to us by emailing us at legal@hauserhq.com. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information.

We may update our Privacy Policy from time to time. If we make material changes to how we treat your personal information, we will notify you through a notice on our website homepage, by email, or through an in-app notification. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our website and this Privacy Policy to check for any changes.

For questions or concerns, please contact us at:
Hauser OS Inc.
Email: legal@hauserhq.com